Cancellation Policy

At Facet, we strive to provide a seamless shopping experience. However, if you need to cancel your order, please review our cancellation policy below:

1. Cancellation Requests:
• You can request to cancel your order within 24 hours of placing it. After this period, we may not be able to accommodate your cancellation due to processing and shipping procedures.
2. How to Cancel:
• To initiate a cancellation, please contact our customer service team via email or Instagram, providing your order number and the reason for cancellation.
3. Order Processing:
• If your order has already been processed or shipped, we will be unable to cancel it.
4. Refunds:
• If your cancellation is accepted, any payments made will be refunded to the original payment method within 5 to 10 business days.
5. Non-Refundable Items:
• Certain items may be non-refundable once the order is confirmed, especially if they are made-to-order.
6. Changes to Orders:
• If you wish to make changes to your order, please contact us as soon as possible. We will do our best to accommodate your requests before the order is processed.